ERPNext DocType Inspector

Service Level Agreement

Module: Support

Export API Coming Soon

Total Fields

Required Fields

Read-only Fields

Link Fields

DocType Properties

Is Submittable: No
Is Tree: No
Track Changes: Yes

Custom: No
Naming Series: Not set
Search By: Not set

Fields (16)

Field Name	Label	Type	Options	Properties	Default
`document_type`	Apply On	Link	DocType	Required	-
`default_priority`	Default Priority	Link	Issue Priority	Read-only	-
`service_level`	Service Level Name	Data	-	Required	-
`enabled`	Enabled	Check	-		1
`default_service_level_agreement`	Default Service Level Agreement	Check	-		0
`entity_type`	Entity Type	Select	Customer Customer Group +1 more		-
`entity`	Entity	Dynamic Link	entity_type		-
`condition`	Condition	Code	PythonExpression		-
`start_date`	Start Date	Date	-		-
`end_date`	End Date	Date	-		-
`apply_sla_for_resolution`	Apply SLA for Resolution Time	Check	-		1
`priorities`	Priorities	Table	Service Level Priority	Required	-
`sla_fulfilled_on`	SLA Fulfilled On	Table	SLA Fulfilled On Status	Required	-
`pause_sla_on`	SLA Paused On	Table	Pause SLA On Status		-
`holiday_list`	Holiday List	Link	Holiday List	Required	-
`support_and_resolution`	Working Hours	Table	Service Day	Required	-

Raw DocType Data

export enum EnabledEnum { 0, 1 }

export enum Default_service_level_agreementEnum { 0, 1 }

export enum Entity_typeEnum { 'Customer', 'Customer Group', 'Territory' }

export enum Apply_sla_for_resolutionEnum { 0, 1 }

export interface Service Level AgreementSchema {
  document_type: string;
  default_priority?: string;
  service_level: string;
  enabled?: EnabledEnum;
  default_service_level_agreement?: Default_service_level_agreementEnum;
  entity_type?: Entity_typeEnum;
  entity?: string;
  condition?: string;
  start_date?: string;
  end_date?: string;
  apply_sla_for_resolution?: Apply_sla_for_resolutionEnum;
  priorities: Record[];
  sla_fulfilled_on: Record[];
  pause_sla_on?: Record[];
  holiday_list: string;
  support_and_resolution: Record[];
}