export enum Naming_seriesEnum { 'ISS-.YYYY.-' }

export enum StatusEnum { 'Open', 'Replied', 'On Hold', 'Resolved', 'Closed' }

export enum Agreement_statusEnum { 'First Response Due', 'Resolution Due', 'Fulfilled', 'Failed' }

export enum Via_customer_portalEnum { 0, 1 }

export interface IssueSchema {
  naming_series?: Naming_seriesEnum;
  subject: string;
  customer?: string;
  raised_by?: string;
  status?: StatusEnum;
  priority?: string;
  issue_type?: string;
  issue_split_from?: string;
  description?: string;
  service_level_agreement?: string;
  response_by?: string;
  reset_service_level_agreement?: string;
  agreement_status?: Agreement_statusEnum;
  sla_resolution_by?: string;
  service_level_agreement_creation?: string;
  on_hold_since?: string;
  total_hold_time?: string;
  first_response_time?: string;
  first_responded_on?: string;
  avg_response_time?: string;
  resolution_details?: string;
  opening_date?: string;
  opening_time?: string;
  sla_resolution_date?: string;
  resolution_time?: string;
  user_resolution_time?: string;
  lead?: string;
  contact?: string;
  email_account?: string;
  customer_name?: string;
  project?: string;
  company?: string;
  via_customer_portal?: Via_customer_portalEnum;
  attachment?: string;
  content_type?: string;
}